The IP Office Live Platform encourages a modern approach to handling customer contact, introducing new mediums of communication that create efficiency and ultimately reduce costs. This includes mediums and roles such as the customer relationship management (CRM), voice agent, multimedia agent and supervisor.
Learn more about the IP Office Live Platform
Virtual Handset
The One-X desktop application goes further than just integrating two devices to work as one. Schedule calls, message colleagues, know when users are engaged. Employees will never have to pick up the phone again as accepting calls in the office becomes more handsfree than ever before.
Salesforce.com provides an essential platform for businesses today, and Avaya makes it more useful than ever. Users on the IP Office Live Platform can go further with this application, seeing the availability of others, while also being able to make and receive calls without leaving the Salesforce application.
Runs as a Chrome Extension or Internet Explorer add-on delivering voice, video, IM and presence within the browser and inside cloud based business applications. It also provides a modern, streamlined and easy to use collaboration experience with a style familiar to customers using mobile, cloud and browser based applications.
Google Apps help make business processes more productive, and integrating this with the Communicator improves real time communication capabilities. Employees can communicate and collaborate more effectively across organisational and geographical barriers anywhere, anytime and using any device.
Hardware Integration
Applications for the office will integrate with Avaya hardware and almost all available headsets. See the available IP Office Live hardware or talk to an IP Office Live expert.
